Something to sort out?Start here.
Most of what people write to us about is answered further down this page, and it is faster to read than to wait for a reply. If yours is not here, one email gets it to a person on our team.
The button opens your email app with the details already laid out. Fill in what you know and send it. No account, no form and no ticket number to keep track of.
Your Subscribe & Save plan
Skip a delivery, change the date or stop it for good. All of it takes about a minute.
How it works. Every Green Peace order is a Subscribe & Save continuous delivery plan, with the full terms shown at checkout before you enter any payment details. Your first charge is the price of the bundle you selected. After that you are charged $29.99 USD every 30 days and we send you the same product from your original order, until you cancel.
You get a reminder before every charge. An email goes out 3 to 7 days ahead with the date, the amount, and a direct link to skip, pause or cancel. If those emails are not reaching you, check your spam folder and tell us.
Cancelling costs nothing and takes one email. Do it yourself from your account, or write to us and we cancel it for you and confirm in writing. No fee, no penalty, no questions asked. Cancel at least 24 hours before your billing date to stop the next shipment.
Want to keep it but change the rhythm? Tell us whether you would rather skip the next delivery, push the date back, or swap the product, and we set it up for you. The full terms are in our Subscription and Automatic Renewal Policy.
It says delivered and it is not here
This is the one we see more than anything else, and in most cases the package is closer than it looks. Two minutes of checking usually ends it.
- Ask everyone else at the address. Partners, family and roommates pick up parcels and forget to mention it.
- Look in the less obvious spots: behind planters, side doors, porch furniture, the mailroom, the lobby desk, the garage.
- Ask the neighbours either side. Carriers leave packages next door far more often than they note it.
- Give it a little longer. Packages get scanned as delivered slightly ahead of the actual drop more often than you would think.
Been through all four and still nothing? Write to us. We resolve it with you, and you do not have to fight the carrier alone or involve your bank to get it sorted.
Where is my order
Start with the tracker. Your order number and the email you used at checkout are both in your order confirmation email.
Tracking has not moved in days. Carriers scan in batches rather than at every handover, so a tracking page can sit completely still for days and then jump several stages at once. A quiet tracker is not a stopped package.
Tracking is completely empty. That is normal in the first stretch after the label is created. The first scan happens when the carrier physically takes the package into its network, not when the label exists.
Delivery windows for your address are shown at checkout and set out in full in our Shipping Policy. We keep those figures in one place on purpose, so you never find two versions of the answer on this site.
Something is wrong with what arrived
Gummies that arrived melted, softened or stuck together. Gummies are sensitive to heat and a warm truck or a hot doorstep can do this in transit. It is not how they leave us. Photograph what arrived, send it with your order number, and choose what you want: a replacement or a refund. Either way it costs you nothing.
Damaged, defective or not what you ordered. Same route, same outcome. A photo settles it in one email, and doing it soon after delivery also lets us raise the claim with the carrier on our side.
The bottle or label looks different from the photos. Packaging gets refreshed between production runs while the formula inside stays the same. If what arrived looks wrong to you, send a photo and we will confirm it against the batch.
Refunds and the 30 day guarantee
No portal, no login and no form. One email with your order number is the whole process.
30 days from delivery to decide it is not for you, on every product and every order. Not from the day you bought it, from the day it landed with you.
Opened bottles are accepted. You cannot judge a supplement without taking it, so refusing opened returns would make the whole promise meaningless.
Return shipping is on us. A prepaid label comes with our reply, so nothing comes out of your pocket to send an order back. Wait for that reply before posting anything, because an unauthorized return can arrive with no way to match it to you.
The money goes back to the card or account you paid with, not store credit. Once we issue it, your bank takes its own few days to display it on your statement. That step happens on their side, not ours.
A refund and a cancellation are two different things. If you want both, say so in the same email and we handle them together, so the plan does not renew while your return is on its way back to us.
Charges on your statement
Do not recognize a charge?
On your bank or card statement, our charges appear as:
SP GREEN PEACE EPThe SP and the EP are added by our payment processor, not by us, which is why the line does not read exactly like the brand name on the site. If that is the descriptor in front of you, the charge comes from an order placed on green-peace.co. If it is still not yours, tell us and we refund it.
A $29.99 charge every 30 days
That is your Subscribe & Save plan renewing, not an error. We email a reminder 3 to 7 days before each charge, and you can cancel any time with no fee.
Two charges for one order
Almost always a pending authorization hold from a repeated checkout attempt. It clears on its own. We only ever capture one payment per order.
Someone else at home
Partners and family members order more often than people expect. Ask at home before you file anything with your bank.
Pick the situation that matches yours
Each one opens an email with exactly the details we need, so it gets settled on the first reply instead of the fourth.
I want to cancel my plan
We cancel it and confirm in writing, with no fee and no penalty.
Cancel my planI want to skip or delay a delivery
Tell us the date that suits you better and we move it. The plan stays as it is.
Change my next deliveryMarked delivered, not received
Go through the four checks above first, then send this and we take it from there.
Report it missingMy tracking has not moved
We chase the carrier ourselves and report back with where it actually is.
Write about trackingI want a refund
30 days from delivery, opened bottles included, prepaid return label on us.
Request a refundDamaged, melted or wrong item
Replacement or refund, whichever you prefer. A photo speeds it up.
Report a problemI do not recognize a charge
We match it against our records and tell you exactly what it is.
Identify a chargeSomething else entirely
Order changes, address corrections, questions about a formula, anything.
Write to usThe questions we get most
Pulled from what people actually write to us about. The longer version lives in the full FAQ.
Will you charge me again next month?
Yes. Every Green Peace order is a Subscribe & Save continuous delivery plan, and the full terms are shown at checkout before you enter any payment details. Your first charge is the price of the bundle you selected. After that you are charged $29.99 USD every 30 days and we send you the same product from your original order, until you cancel.
We email you a reminder 3 to 7 days before every charge, with the date, the amount and a direct link to skip, pause or cancel. You can cancel at any time, with no fee and no penalty, from your account at green-peace.co/account or by emailing info@green-peace.co. Cancel at least 24 hours before your billing date to stop the next shipment.
How do I cancel?
Two ways, both free. Open your account at green-peace.co/account and cancel it yourself, or send one email to info@green-peace.co with your order number and we cancel it for you and confirm in writing. There is no fee, no penalty and no retention script waiting for you. Cancel at least 24 hours before your billing date and the next shipment does not go out.
It says delivered and there is nothing here.
Check the whole property, ask anyone else at the address, and ask the neighbours either side, because early scans and neighbour deliveries account for most of these. Packages are also scanned as delivered slightly ahead of the actual drop more often than people expect. Still nothing? Tell us and we resolve it with you. You do not have to fight the carrier alone and you do not need to involve your bank.
My tracking has not updated in days. Should I worry?
Not yet. Carriers scan in batches, so a package can look stuck and then jump three states at once. If it stays frozen, send us the order number and we chase the carrier ourselves and report back to you.
My gummies arrived melted or stuck together.
Heat in transit does this, and it is not how they leave us. Send a photo with your order number and tell us whether you would rather have a replacement or a refund. Either one costs you nothing.
Can I return a bottle I already opened?
Yes. Opened bottles are accepted under the 30 day guarantee. You cannot judge a supplement without taking it, so refusing opened returns would make the whole promise meaningless. This is the question we get asked most and the answer surprises people. It should not.
Do I pay to send it back?
No. Return shipping is on us and we send a prepaid label, so nothing comes out of your pocket. Use the label we provide and drop it at the carrier location printed on it, so the package stays tracked. The one thing not refunded is any shipping charge paid on the original order, since that amount has already been spent getting the package to you.
What name shows up on my statement?
The charge appears as SP GREEN PEACE EP. The SP and EP are added by our payment processor, not by us, so the line will not read exactly like the brand name on the site. If your statement shows anything else for an order you placed here, send us the date and the last four digits of the card and we will identify it.
Why do I see the amount twice?
That is nearly always a temporary authorization hold. A failed or repeated checkout attempt can leave a pending line that looks like a duplicate and then clears on its own. Only one payment per order is ever captured. If the second line does not disappear, send your order number and we will check it against our records.
When does the money land after a refund?
Once your return reaches us and has been checked, the refund goes back to the card or account you paid with. The processing window is stated in our Refund Policy, and your bank then needs its own few days to display it.
What happens when you write
A person reads it
Not a bot and not a ticket queue. It reaches the team that can actually act on your order.
You get a real reply
From an address you can answer to. If nothing shows up, check your spam folder and then reply on the same thread.
We settle it
A cancellation, a replacement, a refund or an answer that actually resolves it. Not a link back to this page.
Email is the only channel we run, and it is deliberate. Everything lands in one place, with your order in front of us and a written record on both sides, which is what makes a problem resolvable rather than repeated.
Still looking for something else
Email: info@green-peace.co · Hours: Monday to Friday, 9:00 AM to 5:00 PM MST · Statement descriptor: SP Green Peace EP
Every order is a Subscribe & Save continuous delivery plan that renews every 30 days until cancelled. Full terms in our Subscription and Automatic Renewal Policy.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Individual results may vary.