Order tracking

Where is my order
right now.

Enter your order number and the email you used at checkout. Both are in your order confirmation email, the one with your order number in the subject line.

If you cannot find that email, check your promotions and spam folders before anything else. That is where it usually is.

What each status actually means

Tracking language is written by carriers, not by us. Here is the plain version.

Status 01

Info Received

The label exists and the carrier has the order registered. The first real scan happens when they physically take the package into their network, so an empty tracker at this stage is normal.

Status 02

In Transit

It is moving. Carriers scan in batches rather than at every step, so this stage can sit completely still for days and then jump forward all at once. A quiet tracker does not mean a stopped package.

Status 03

Out For Delivery

It is on a vehicle and due with you. Worth making sure someone can receive it or that there is a safe spot to leave it.

Status 04

Delivered

The carrier has marked it as dropped off. Packages are sometimes scanned slightly ahead of the actual drop, and they are left with neighbours more often than the scan says. Check around before you assume it is gone.

Status 05

Exception

Something interrupted the route: a bad address, a failed delivery attempt, a customs check. This is the one worth writing to us about, because it usually needs someone to act on it.

Something looks wrong?

Two situations are worth writing to us about, and each one opens an email with the details we need so it gets settled on the first reply.

It says delivered and it is not here My tracking has not moved
Before you report it as missing. Ask everyone else at the address, look in the less obvious spots (porches, mailrooms, side doors, behind planters), ask the neighbours either side, and give it a little longer if the scan is very recent. That sequence solves it most of the time, and it is faster than any dispute.

Still need a person

Email is the only channel we run. Everything lands in one place with your order in front of us, which is what makes a problem resolvable rather than repeated.

Email our team
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Green Peace is a brand operated by ECOM PAPER PRODUCTION LLC, 8206 Louisiana Blvd NE, STE A #8697, Albuquerque, NM 87113, United States. Charges appear on your statement as SP GREEN PEACE EP.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Individual results may vary.